Pre-Course Information

What is the address?

  • Wacol – 5/17 Tile Street, Wacol
  • Murarrie – 11/53 Metroplex Avenue, Murarrie
  • Southport – 10 Lawson Street, Southport – Gold Coast Community Ctr
  • Richlands – 293 Orchard Rd, Richlands – United Equipment
  • Eagle Farm – 7/231 Holt Street, Eagle Farm

What time?

Day courses – arrive at 8:15am, for an 8:30 start

Evening courses – arrive at 4:15pm for a 4:30pm start.

Finish time is approximately 4:30pm for day programs, 10:30pm for evening programs.

What should I wear?

You will be getting on and off an industrial machine or working in a warehouse environment.

It is recommended you wear comfortable clothing without loose items which may get caught on equipment, such as scarves.

Enclosed footwear like sneakers must be worn at all times. No thongs or sandals – you will not be able to undertake the course if you arrive without appropriate footwear. If you have steel-caps, that’s even better,

On some occasions there may be some activities in the open. It is recommended you bring a hat should this be necessary.  Better to have it and not need it than need it and not have it.

What do I need to bring?

All training and assessment tools, equipment and material is provided for your course. Pens, workbooks, learner guides are all provided.

You only need to bring what you personally need for the day, such as food and drink.

Tea and coffee is provided at all One Stop Group facilities as well.

What identification do i need?

Photographic ID is required to commence the training program.

ID requirements for a Machinery Course

ID requirements for Certificate Course

How do I get there?

We recommend you check your transport requirements well in advance – don’t wait for the day.  You can check public transport options on the Translink website.

If driving, we recommend checking Google Maps or similar to calculate the travel time, familiarise yourself with the location, and factor in any peak-travel delays.

Is there parking?

Unmetered on-street parking is available at all sites.

How do I get in touch?

Freecall: 1300 556 387 or 07 3399 2285 – Office hours are 8:00am to 5:00pm Monday to Friday. If you call outside these hours you can leave a message.



You have to review your Learner Guide

Before you attend a Forklift, Order Picker or Boom Lift over 11m course, you will need to review the Learner Guide. You will be given a hard copy of this Learner Guide during your course.

Select which guide you need below. You can come and go from the learner guide at any time.

Boom Lift over 11 Metres
Order Picking Forklift

It is your responsibility to review this prior to attending your course. If you are not able to view the Learner Guide on your device, you can request a hard copy by calling 1300556387.

What if i need to change the date?

No problem. Should you wish to postpone or cancel your course, you are required to provide two business days notice prior to the start date/time and we will happily make the changes you require at no cost.

Example 1: Your course starts on a Monday at 8:30am and need to reschedule
You need to advise us before Thursday 8:30am to reschedule for no cost

Example 2: Your course starts on Wednesday at 8:30am and need to reschedule
You need to advise us before Monday 8:30am to reschedule for no cost

What if I don't provide enough notice?

Cancellations with less than two full business days notice are not refundable. Fees are not transferable to another program. If you would like to have your circumstances reviewed, please download the Application to Waive Student Fees form.

What if I don't make it to the course?

Much like tickets on a plane, if you don’t make it on time, your seat is forfeited.

Once the course has started, we are not able to replace your place on the course, and the course begins regardless. Failure to attend will result in forfeiture of your place in the program and any course fees.

If you would like to have your circumstances reviewed, please download the Application to Waive Student Fees form.

What if I am sick and don't come?

Whilst One Stop Training is sympathetic to circumstances, this is a failure to attend the course and fees are not refundable or transferable to another program.

If you would like to have your circumstances reviewed, please download the Application to Waive Student Fees form.

What if I am running late?

Call during business hours on 1300 556 387.

Courses are held in groups and once started cannot be restarted without inconveniencing the rest of the group. Late arrival may mean catch-up activities have to be completed in your own time.

If you are excessively late it may not be possible to integrate you into the training session and has to be treated as failure to attend.

What if I am late on assessment day?

Please plan to be early for your assessment – if you are running more than 15 minutes late for your assessment you will not be permitted to start.

This is not our decision – it is a Worksafe Qld Conditions of Assessment rule. If you wish to discuss this assessment condition, please contact Worksafe Qld on 1300 362 128 or visit their website and lodge an inquiry.

Late arrival mean you will need to reschedule your assessment and incur reassessment fees.

What do I do if I don't pass?

You can be re-assessed. It’s not all over. There is a reassessment fee of $200 and we hold re-assessment days each month at both Wacol and Murarrie. Your assessor will advise if you require further training and we will provide guidance for reassessment, as well as what options are available to you.

Please contact Student Support Services on 1300 556 387 to arrange this.

What if i need more training?

If your assessor has indicated you require additional training before you undertake the assessment again, you will need to contact Student Support Services as what will be required varies on a case by case basis. Cost: POA

Your assessor will notify yourself and our Student Support Services on what method of reassessment you require and the details of why this option is required. Student Support services cannot change the assessor’s recommendation.

Is it a guaranteed pass?

We cannot guarantee that you will pass your reassessment, however we will provide you with all the necessary support to best prepare you for your assessment.

You will still be responsible for studying your training material thoroughly. No Training Provider is permitted to guarantee a pass. It is against the law.

Student Handbook

A comprehensive student handbook can be found here which details all of our policies and procedures relating to our obligations to each other – One Stop Group as the Registered Training Organisation and you as the trainee.

Training centres in South East Queensland


Ph: 1300 556 387

6 Lawson Street, Southport, Queensland, Australia

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Eagle Farm

Ph: 1300556387

7/231 Holt St, Eagle Farm QLD 4008, Australia

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Ph: 1300 556 387

11/53 Metroplex Avenue, Murarrie, Queensland, Australia

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Ph: 0733992285

293 Orchard Road, Richlands QLD, Australia

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Ph: 1300 556 387

5/17 Tile Street, Wacol, Queensland, Australia

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